FAQ

What is your return policy?
We accept returns and exchanges within 30 days of purchase. Items must be unused and in their original packaging. We do not accept returns on used or tested products.
Original shipping charges are non-refundable, as they're paid directly to the carrier.
We can only process returns for orders placed directly on cantobrazil.com. If you purchased through another retailer, please contact that retailer directly.
Limited editions are final sale, as noted on their product pages, and are not eligible for return or exchange.

How do I initiate a return or exchange?
To start a return or exchange within the United States, email us with your order number. No questions asked.

Do you use AI at Canto Brazil?
We do, in a few specific places. English is a second language, and we use AI to help refine the writing in our product descriptions and newsletters, so what we say comes across the way we actually mean it. We also use AI to retouch the photography on our site, always with care that the product shown is exactly the product you receive; AI adjusts things like lighting, background, and setting, never the product itself.
We're a small business, and we'd rather put our time and resources into the product itself: the formulas, the materials, the work that ends up in the shape of product. Some of what a shoot would call for, specific Brazilian materials, textures, and settings, isn't always easy to access from where we work. AI helps close that gap without pulling focus from where it matters most.
None of this comes from a lack of respect and admiration for what writers, editors, and photographers do. It comes from where we've chosen to put our resources at this stage.
There's one thing AI has never been able to do, and never will: know what actually smells or feels right. That judgment, on every material and every formula, is entirely ours.

Are Canto Brazil products phthalate- and paraben-free?
Yes. Every Canto Brazil product is free of phthalates and parabens.

Are the fragrances used in Canto Brazil products natural?
Our fragrances are composed of essential oils and synthetic isolates derived from natural sources. All formulas meet EU IFRA and RIFM safety standards, are suitable for sensitive skin, and are free of parabens and phthalates. We work with suppliers from Brazil, Dubai, China and New Zealand.

Why haven't your prices gone up?
They haven't changed in two years. When our own costs rise, we look at how we operate before we look at your total. We'd rather cut friction and waste on our end than pass that cost to customers who've been with us from the start.

How do you keep costs down without cutting corners on the product?
A few ways. Our shipping boxes are custom-fit to each order, which means less material and less waste. Most of our cards, notes, envelopes, and labels are made in house rather than outsourced, so we're not paying a third party's markup. We treat friction, uncertainty, bad surprises, the hassle of a return, as seriously as we treat price, because all of it costs trust even when it doesn't cost money directly. Where we save, you don't pay for it.

Can I try a scent before buying the full product?
We currently offer a free scented cardstock sample kit so you can get a sense of a fragrance before committing, since that's the real problem with buying anything scented online. It's the right idea, but it's expensive for us to sustain as-is, and we're working on a version that works for us without turning your first experience into a bait-and-switch. We'll share updates here as that changes.